Shipping & Returns

Shipping

Next Working Day (DPD Courier - Tracked) - £8

2 – 5 working days (Royal Mail recorded - Tracked) - £5

5 – 7 working days (Royal Mail Economy - non-tracked) - £3

Europe/Rest of the World

Within 7 days (Royal Mail Airsure – Tracked) - £12

Up to 6 weeks – (Royal Mail Economy – non-tracked) - £5

Should you not receive your order within 21 days please contact us – care@melshoes.com

Returns

We are confident in the quality of our products and happily offer a no quibble return policy.

Should you for any reason wish to return your order (or part of your order) please email us within 21 days of purchase stating the following:-

- Your Order Number

- Whether you would like a refund or an exchange - if you wish to exchange please tell us what product, size and colour you would like. If no information is provided we will assume you would like a refund.

Then all you need to do is send the product(s) back to us in their original condition to the following address:-

Rainmann Ltd, Unit C, 690 London Road, West Thurrock, Essex RM20 3LD

Please ensure you enclose your order number so we know it's from you.

We also advise you get a proof of postage and keep this until your return has been processed.

We aim to process returns within seven days of receipt.

Sorry, we cannot offer a refund on postage for returns however do not charge for re-dispatches.